What We Collect and Why
When you create an account, we collect the name, email address, and phone number you provide. Each time you deposit or withdraw through bKash, Nagad, or Rocket, we log the transaction reference, wallet number, and amount to verify the payment and maintain your account wallet history.
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We also collect device identifiers, IP address, and session timestamps to detect unauthorised access and keep your account secure. If you reach our support team, the conversation record is stored so we can follow up accurately. We do not sell your personal data to third parties.
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Data is retained for as long as your account remains active and for a further period required by applicable financial record-keeping obligations. You may request deletion of non-essential data at any time by contacting us through the support channels listed on this page. Whether this policy
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applies to you depends on your local law and the eligible regions in which our service operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.